You’ve probably heard that from May 25th, people living in Europe will have an easier time understanding how their personal data is being handled by companies that ask for it. This is a summary of how Camayak is working to comply with the new regulations and a resource for people interested in their ramifications.
Within GDPR (General Data Protection Regulation), companies that acquire personal data relating to individuals are reminded that:
They must process and store people’s data securely
They must be transparent about who that data passes on to and why
They must allow their customers to audit their fulfillment of their claims
The new GDPR directives also have the welcome effect of incentivizing companies to offer you the same transparency due to European residents; no matter where you live. For example: even if you don’t support individual privacy (we do), it’s quite simply more efficient for small and mid-sized web-based software services like Camayak to assume that GDPR applies to all our customers than to try and keep an unregulated relationship with customers that don’t live in the European Union.
But there’s more to complying with the new rules than giving your company’s terms and conditions a Spring clean. Helpfully there are much larger companies that operate in similar ways to Camayak which we’ve been able to learn from as they look to satisfy the new guidelines. Here are some of the highlights that we’ve appreciated so far:
Zendesk keep a really clear list of the people (nicknamed ‘subprocessors’) that they work with who may also be handling personal data from Zendesk’s customers. We’ve created something similar.
Google Ads invite customer audits and thoroughly demonstrate how they work to protect personal data from being breached.
Slack introduced a profile deletion tool. While allowing users to request that their profiles be deleted, neither Slack nor Camayak offers its users the ability to delete content that they’ve created in quite the same way. This has been a hot button topic for some of our clients in the past, as individuals have requested that some of their past work – or even content where they are the subject matter – be redacted from the public domain. Camayak’s default position remains that such decisions are down to the organization owners/editors.
Children. To use Camayak you must now be 16 or older.
Your rights. We’ve made it clearer how you can exercise your data rights.
Data deletion. We’re sympathetic to the appropriate reasons for someone wanting to have certain personal data completely removed from Camayak.
Use of your data. We’ve made it even clearer what we do with personal data.
Data monitoring. You can audit how we’re doing with your data and request it back from us.
Data sharing. We’ve clarified whom we share your data with and why.
Security reporting. If there’s a breach of your data, we’re going to tell you and the appropriate regulators about it right away.
Until last week, the average among college organizations for setting assignment instructions was 53% of all new work, which meant roughly one in every two assignments was being set without any instructions whatsoever. We kept hearing from editors and newsroom managers across the country who felt that Camayak could help improve that.
“When you show up at a campus newsroom for the first time it can be a a confusing experience” one editor told us. “You got good grades in English at school and maybe even worked on your high school newspaper, but your style needs to change now that you’re talking to a college audience and you may need some more guidance around how to write a compelling headline”. But where do new writers get that from? Their assigning editor is often new to the job themselves and has only been giving out assignments for a week. Perhaps she hasn’t even had time to sit down with you to discuss what her expectations are, yet.
Camayak now offers busy newsrooms a way to standardize their basic expectations of both staff contributors and freelancers pitching speculative ideas to their editors. By creating templates for specific types of assignments and desirable pitches, newsrooms stand to share more of their institutional acumen with more of their staff, more consistently.
Some college newsrooms are already more consistent than others at setting specific instructions for their contributors to follow. ECC Union, El Camino College’s student media organization, sets clear instructions for four out of every five of its assignments while Algonquin College in Ottawa, Canada, chooses not to set assignment instructions for a small portion (10%) of its work. Among professional newsrooms that use Camayak, the innovation insights agency PSFK.com and travel broker Skyscanner set instructions for an average of 98% and 100% of their assignments respectively.
Since Camayak is a “headless CMS” that connects your newsroom to all its publishing destinations, it’s also an effective archive. Now it lets you search through everything that you’ve published to your various platforms, so you can leverage all that work in one place.
We’ll import your archives from any CMS, so you can search whatever archives you currently have in disparate systems. All your colleagues will be able to do the same, as they file their work, track their progress, manage deadlines and publish directly back to all your publishing destinations.
If you’d like to talk to someone who’s saving hours each week by organizing their newsroom with Camayak, let us know and we’ll put you in touch.
The time it takes the Daily Bruin staff at UCLA to complete and publish an assignment has almost halved since they started using Camayak in 2013. Back then it took the Daily Bruin newsroom an average of 64 hours to produce, edit and publish an assignment. So far in 2016 it takes them just 35 hours.
Year on year, the Daily Bruin staff have improved the pace at which they complete new assignments:
One reason for this faster process is that Daily Bruin contributors are submitting their first drafts in less than half the time that they did three years ago. In 2016 the average submission time has been under 10 hours, compared to over 21 hours in 2013.
Editing at the Daily Bruin – that often requires six or seven people to check work before it’s approved – has also become faster, taking 25 hours per assignment this year compared to 41 hours in 2013 (a saving of almost 40%). This year alone, the Daily Bruin team is showing marked progress in its efforts to complete the writing and editing components of its work with gusto.
Despite working more quickly, the Daily Bruin staff haven’t decreased the volume of their production – averaging between 330-350 assignments per month and on schedule to exceed that this year.
Another one of the first college publications to adopt Camayak – the Kansas State Collegian – are also showing a speed increase of almost 30% since 2013 and month-on-month this year are outpacing their first year using Camayak by more than 60%.
If you’d like to get an idea for how Camayak can help you evolve your own workflows, get in touch at firstname.lastname@example.org.
The new chat feature helps you meet deadlines and improve the quality of work by letting you:
privately discuss anyone’s work with them
clarify the editorial budget while everyone’s looking at it
comment on staff performance with the data in front of you
All in real-time, from anywhere with an internet connection.
If you’d like to see how Camayak is helping remotely distributed newsrooms flourish, we’re offering extended free trials until the end of May. The deadline for arranging yours is next week on Wednesday,April 6th. You can also check out our “How to Manage Digital Workflows” presentation.
We’ve always looked to the physical newsroom as the #1 source of wisdom for creating a culture that produces great content. Offline interaction can be quicker and more subtle, especially in editorial. That’s why Camayak newsrooms can now seewho’s working on what, in real-time.
This is Camayak’s latest move towards allowing teams to expand and thrive beyond their physical space. Want to know who’s working on what right now? Now everyone can see for themselves and help each other move assignments forward.
If you’re taking on a new initiative and would like our help evaluating your tools and processes, get in touch and we’ll set up a call.
NEW YORK, NY — Today, Camayak is launching a unique partnership with Chartbeat to give campus newsrooms across the country access to better digital analytics.
Twelve college newsrooms including the University of Oregon’s Emerald Media Group, Texas Christian University’s TCU360, and California State University, Northridge’s Daily Sundial will begin to use Chartbeat tools to measure the real-time engagement of their online content.
As newsrooms across the world embrace the power of smart technology, employing the right metrics and right tools is crucial. For publications looking to produce and distribute the highest quality content, clicks and impressions are unreliable and ineffective metrics. Instead, to write better content, grow loyal audiences, and secure financial sustainability over time, the world’s most influential publishers have turned to time-based metrics.
Now, student journalists and editors from these twelve newsrooms will know what content is capturing and keeping their readership’s attention every moment of the day. In addition to their own data, each of these newsrooms will have access to the real-time data of all twelve sites, so that each can see the performance of its peer institutions.
Being able to adapt to real-time data will further support teams that are moving from a weekly assignment to a 24-hour news cycle model. As campus newsrooms look to scale their content production to keep up with their online audiences, college newsrooms expect to seize more opportunities to satisfy their students and alumni. “We know that Chartbeat will provide the kind of stats that a newsroom and a sales staff can put to great use”, says Stephen Wolgast, Director of Collegian Media at Kansas State University.
If you’re interested in joining the consortium. of college newsrooms sharing their analytics, get in touch with us to schedule your free 30-minute Camayak demo. Not a college newsroom? Check out our professional pricing and let us know if you’d like to try Camayak.
Camayak. Camayak tracks and publishes every assignment in your newsroom’s workflow. We work with senior editors and managers to define their editorial processes so publishers can grow their contributor numbers without compromising on the quality of their approved assignments. Camayak puts newsrooms in control of their content production.
Chartbeat. Chartbeat measures and monetizes attention on the web. It is most well known for the real-time analytics tools that help 80% of the top publishers in the US and 50,000 media sites in over 60 countries develop a defined loyal audience and monetize that audience’s engagement. Chartbeat works with editorial teams to align them around the right audience development goals and with ad sales teams to give them the data they need to adapt when it matters. Chartbeat proves the monetizable value of quality content over clickbait.
If you’re managing an editorial agency that works with multiple clients who want their own newsrooms, or freelancing for a variety of publications that use Camayak, we’ve just made it easier to stay on top of all your priorities.
Camayak users can now switch effortlessly between the newsrooms they belong to, prompted by the number of unread notifications that they have in each ‘room’. You can belong to as many newsrooms as you like and each one retains its privacy from the others, allowing you to build up teams with limited access to each vertical, group, or publication that you’re managing.
For agencies looking to pilot Camayak, you can arrange an introduction webinar by emailing email@example.com. If you’re already using Camayak and want to manage a newsroom account for a different group or publication, get in touch and we’ll walk you through it.
We work with plenty of journalists who use primary source material alongside their assignments. Now they can store theses files with their work directly in Camayak, so their colleagues can access them, too. Simply use the media tab and upload the file of your choice to store along with everything else you need to share.
It all started with a community college in Torrance, California.
“Oh, so you’re not a CMS?” Kate McLaughlin – the adviser to the student media department at El Camino College asked. “I think I get what you’re saying. You’re just workflow, right? That could actually be really helpful”.
Soon after El Camino College became our first beta tester in 2011, Steve Wolgast, who had recently joined Kansas State University’s CollegianMedia Group from the New York Times, decided we were worth taking seriously and invited us to pitch for helping the ‘Collegian organize itself more efficiently and publish approved stories directly to its new WordPress site.
Over a year earlier, our initial plan for building Camayak had emerged out of a sense that we could contribute to a healthier ecosystem of CMS designed specifically for news production. Around the same time, other companies like Burt Herman’s Storify were looking to give journalists better tools for composing their articles, while outsourcing services like Contently were also starting to make workflow a key part of their appeal to clients that were hiring writers through the same interface. For everyone in the news production business, speeding up collaboration was becoming more important for shrinking editorial teams to get the most out of their staff budgets.
Today, we’re still working towards our goals of offering better archiving and multi-platform publishing to publishers, regardless of which CMS or social platforms they’re using. Over the last three years, we’ve grown our customer base by eliminating bottlenecks in the processes of pitching, assigning, editing and approving editorial work. People using Camayak have published over 7 million words between them, enjoyed integrations with major media companies like Getty Images and even built their own connections to other services like Slack.
Encouragingly, we’ve seen increases in productivity in almost every single newsroom we’ve worked with for at least twelve months. We’ve also connected customers to help one another with advice and, particularly with student newsrooms, have enjoyed compiling data representations to point out quirky trends that their staff have helped to generate.
Photo credit: Roman Heindorff
Earlier this year we even made “Journalism-Driven Data” – a musical rendition of some newsroom activity numbers:
Helping newsrooms become more active is a big part of our pitch, so we’re happy to see rising engagement as newsrooms also use Camayak to increase the size of their contributor roster. Here’s the trend of how frequently Camayak users were pitching new ideas, during our first two years as a live product:
And a similar surging trend for how often Camayak users were commenting on their newsroom activity each month:
At the moment we have a diverse range of clients, from high schools to PR firms and college media to non-profit news organizations. Because we’ve charged for our service since day one, our reception among newsrooms has focused on our cost-to-benefit ratio. For up to thousands of dollars a year, is Camayak worth its expense? When a CMS and server costs are inescapably necessary for delivering content to its audience (although Facebook and other platforms might challenge this), how does a pre-publishing tool that only the newsroom interacts with stack-up as a budget priority? For most teams that are used to using their free generic tools, plugins and overtime (particularly in the form of student labor), the answer is: not at all.
Since Camayak isn’t itself a revenue generating tool, we’ve always known that our ability to demonstrate our value would need to be user-centric and not cost-based. Quickly delivering value to the people that are actually using Camayak is, for example, much more rewarding than speculating to a senior editor that their existing workflow processes might be undermining their ability to save time and even grow their operation. With that in mind we aim to satisfy three types of user so that they each insist on retaining Camayak once they’ve tried it:
Reporter. First and foremost, logging into your newsroom as a reporter and contributing to its flow of content needs to be seamless and engaging, irrespective of whether you’re a veteran or newbie. Our second goal is to convert the collaboration data we track into meaningful statistics that offer a broader and deeper insight into a reporter’s performance in their newsroom. We do this by offering them a free portfolio of their work and, increasingly, helpful data on their productivity and style. As it stands, few – if any – services can offer insights like Camayak can into a reporter’s actual newsroom performance.
Editor. Our objective with editors is to noticeably reduce the amount of confusion and admin tasks that surround the process of tracking editorial progress, week-in, week-out. This equates to a real saving in the amount of time it takes to produce the same amount of work as before Camayak was introduced to the newsroom. Since all assignments and pitches are tracked through Camayak, editors need a birds-eye view of their editorial calendar, which we have the information to build for them. Editors should find themselves with less micro-managing to do and more opportunity to determine strategy.
Administrator. We want to give the people paying the bills the best insights they can get on how their staff are performing. They, like editors, should also be able to piggyback off of their newsroom’s momentum to offer best practice advice where it’s needed most and commend excellent work more easiy.
Before any of these people log into a trial Camayak account, we usually answer some questions around objections that senior newsroom staff have on their minds. Such concerns include:
“This is going to cost us money we don’t have”. Two or three years agoI read a report claiming that newsrooms were not unlike a typical Fortune 500 company, in that on average they would devote between 2-4% of their operating budget to IT services that improved their business. To be as competitive as possible, we’re committed to putting downward pressure on our pricing as our client base grows, particularly at the student/education level.
“This is just going to be another login for our staff to remember”. When you’re dealing with a high turnover of staff and/or folks that aren’t technically advanced, the fewer interfaces they can be trained on, the better. Camayak replaces Google Drive, Dropbox, server access and even your CMS to offer content producers a single login to all their newsroom collaboration.
“We already have a CMS that handles our workflow”. Once you’ve chosen a CMS you can expect to keep investing in the platform to make it move with your changing requirements in the future. Sometimes this investment is so intimidating that it can, often in conjunction with a dissatisfaction towards the platform itself, push you towards wanting to move to a different CMS entirely. Outsourcing workflow to a purpose-built layer like Camayak limits a newsroom’s dependence on their CMS and fundamentally de-couples content production from where it eventually is displayed. As audience engagement platforms proliferate, designing a single CMS with both production and rendering requirements puts priorities at risk.
“Everybody has to use it in order for it to work” (aka “can’t some of us use one tool and the rest of us use another?”). One of the main reasons we hear of people choosing to track their editorial workflow with tools like Camayak is to ensure they generate clean audit trails of what they’ve done. By addressing three different sets of user needs (see above) we work to make sure that the main stakeholders in a newsroom can each improve their workflows by using Camayak. While there may be a learning curve that comes with new tool, homogenizing the format of a team’s input reduces the number of repetitive tasks between applications and significantly in the long term allows us to provide consistent performance measuring to editors and administrators.
We’re working to build a better product that learns from the lessons we’ve taken from working with so many awesome newsrooms already. If you’re looking for advice on how to manage your editorial calendar, streamline your editorial workflow or scale up your content production, you can find us at firstname.lastname@example.org.